GMO OMAKASE Inc. (hereinafter referred to as "the Company") hereby establishes this Privacy Policy (hereinafter referred to as "this Policy") concerning the handling of user information, including personal information about users, in the services provided by the Company (hereinafter referred to as "the Services").
In this Policy, "User Information" refers to information relating to the identification of users, behavioral history in communication services, and other information generated or accumulated in relation to users or users' devices such as smartphones and PCs, which the Company collects based on this Policy.
The User Information collected by the Company in the Services includes the following, depending on the method of collection:
The information provided by users to utilize the Services is as follows:
If users permit integration with external services such as social networking services when utilizing the Services, the following information will be collected from such external services based on the consent given at the time of permission:
The Company may collect information regarding access status and usage patterns of the Services. This includes the following information:
User Information will be used for providing the Services as set forth in Paragraph 2 of this Article, and may also be used for other purposes as set forth in Paragraph 3.
The Company will endeavor to maintain the accuracy and timeliness of User Information, and implement necessary and appropriate safety management measures to protect it from unauthorized access, alteration, leakage, loss, and damage. A dedicated information manager will be appointed to appropriately manage personal information-related activities.
1. The Company will disclose User Information, excluding passwords and credit card information, to the stores where users wish to make reservations or use services, and users are requested to consent to this. If users do not consent, they will not be able to use the Services.
2. Except for the cases stated in the preceding paragraph, the Company will not provide personal information, which is part of User Information, to third parties without obtaining prior consent from users. However, this does not apply in the following cases:
3. In the cases set forth in the preceding paragraph, particularly when providing personal information to third parties located in foreign countries, the Company will also provide users with information regarding the names of the foreign countries, the personal information protection systems in those countries, and the measures taken by the third-party recipients to protect personal information.
4. In addition to the preceding paragraphs, the Company may provide information about viewers and users (hereinafter collectively referred to as "Users, etc.") of the Services to third parties as specified below:
| Tool Name | Tool Provider | Overview of Information Obtained | Purpose of Use |
|---|---|---|---|
| Google Analytics | Google Inc. | Data on pages viewed by users (e.g., page URLs) | Understanding usage status, considering service improvements |
| Brevo | Sendinblue, Inc. | Email open status of users (if possible depending on user's environment) | Periodically distributing useful information from the Services to users |
| Mailbluster | ThemeWagon, Inc | Email open status of users (if possible depending on user's environment) | Periodically distributing useful information from the Services to users |
*1 Regarding Behavioral History Information and Access Logs
When Users, etc. access the Company's websites, the Company will obtain behavioral history information (accessed URLs, accessed content, viewing status (including non-transmission viewing status), etc.), attribute information (non-personally identifiable information such as age, gender, device information, etc.), and access logs (internet service provider name, domain name, IP address, browser type and version, operating system type, access date and time, etc.). The Company will use the obtained access logs for improving the functions and convenience of the Company's websites and providing services to Users, etc., but in such cases, individuals will not be identified.
*2 Regarding Cookies
The Company may use cookies on the Company's websites, etc. Cookies are text data in the form of unique character strings sent to the browsers of users who access the Company's websites, etc., through which the Company may obtain behavioral history information and attribute information of the Users, etc. who accessed the Company's websites, etc. Combining these data may potentially identify individuals, but the IDs are randomly issued to browsers and are not linked to personally identifiable information. The Company will use the information related to cookies and the information obtained through cookies for improving the functions and convenience of the Company's websites, etc., and providing services to Users, etc., but in such cases, individuals will not be identified. Cookies include session cookies that are automatically deleted when the website is closed, and persistent cookies that are stored for a specified period. They are also classified as first-party cookies or third-party cookies based on the attribute of the issuing domain. By changing the settings of the browser used, cookies can be disabled, and histories can be deleted. However, this may result in reduced convenience, such as requiring the input of ID and password each time a website is visited or limiting the use of services. For details on disabling or deleting cookies, please refer to the help or cookie settings of each browser.
In the Services, the personal information obtained from customers will be provided to the following recipients. The Company will be responsible for managing the provided personal information, and inquiries should be directed to the Company's inquiry desk.
1. SaaS Email Marketing Automation Tool
2. Email Marketing Software
3. Payment Processing and Data Services Platform
4. SaaS Provider for Customer Support and Management
5. Mobile Push Notification and Messaging Service Provider
1. When jointly using personal information with specific parties, the Company will notify the users or make it easily accessible to them regarding the fact of joint use, the content of the personal information to be jointly used, the scope of users, the purposes of use by the users, and the name of the manager responsible for the personal information, before jointly using the users' personal information.
2. The Company will jointly use personal information with GMO Internet Group, Inc. and GMO Internet Group companies (referring to the affiliated companies and subsidiaries listed at https://www.gmo.jp/company-profile/groupinfo/, hereinafter the same) as follows:
1. If the Company receives a request from a user based on the provisions of the Personal Information Protection Act for notification of the purposes of use or disclosure of personal information and records of provision to third parties, the Company will notify or disclose the information to the user after confirming that the request is from the user themselves (or notify the user if the personal information does not exist). However, this does not apply in the cases specified below or when the Company is not obligated to do so under the Personal Information Protection Act or other laws and regulations.
Please note that a fee of 1,000 yen per request will be charged for notification or disclosure.
2. If the Company receives a request from a user (1) to correct the content of personal information based on the grounds that the personal information is not factual, or (2) to stop using personal information based on the grounds that it is being handled beyond the previously announced purposes of use or that it was collected through deception or other wrongful means, as stipulated in the Personal Information Protection Act, the Company will confirm that the request is from the user themselves, conduct necessary investigations, and based on the results, correct the personal information or stop its use, and notify the user accordingly.
However, if the Company decides not to make corrections or stop using the information based on reasonable grounds, the Company will notify the user of this decision.
The Company will not disclose the reasons for these decisions to users.
3. If a user requests the deletion of their personal information, and the Company determines that the request should be fulfilled, the Company will confirm that the request is from the user themselves, delete the personal information, and notify the user accordingly.
4. Regarding the provisions of the preceding two paragraphs, if implementing the measures would involve substantial costs or if it would otherwise be difficult to take such measures, and if there are alternative means available to protect the interests of users, the Company will implement such alternative means. However, the preceding two paragraphs do not apply if the Company is not obligated to fulfill the requests under the Personal Information Protection Act or other laws and regulations.
5. If users wish to make a request as described in the preceding four paragraphs, please follow the Company's prescribed procedures. For details on the procedures, please inquire with the Company.
For any opinions, questions, or inquiries regarding this Policy, please contact:
Inquiry Desk: GMO OMAKASE Inc.
Email Address: info@omakase-japan.zendesk.com
Anonymously processed information refers to information about an individual that has been processed in accordance with legal measures to prevent the identification of a specific individual, and from which the original personal information cannot be restored.
Pseudonymously processed information refers to information about an individual that has been processed in accordance with legal measures to prevent the identification of a specific individual unless collated with other information.
Personal related information refers to information about living individuals that does not fall under the categories of personal information, pseudonymously processed information, or anonymously processed information.
Personal related information provided by third parties may become personal data that identifies individuals when collated with user information, and users are requested to consent to this. If users do not consent, they will not be able to use the Services.
The items of personal related information subject to this:
As stated in Article 1, Paragraph 3.
Purposes of use after obtaining:
In accordance with the purposes of use disclosed in Article 2.
The content of this Policy may be changed without prior notice to application users. The revised Privacy Policy will take effect when posted on this website. Please note that obtaining new consent is not required solely due to changes in the Privacy Policy.